*Free Delivery over $50

Frankly Asked Questions

What if I forget my password?

Keep calm, you account is safe. Just click on the Forgot Password button. The check the recovery email in your email inbox. Follow the link and type in a new one. Remember, we don’t ask for your password, ever!

 


 

Payment Methods We Accept

You can also choose to pay with PayPal. PayPal accepts a wide range of cards. When selecting this option at checkout, you will be directed to the PayPal site to ‘Log In’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then return to SHOPJIJI.COM.

To customers in Kenya, you can pay using MPESA or Airtel Money. The transaction will automatically update once you have paid. You will receive a text message and email to confirm your purchase.

 


 

Website Security

To help ensure that your shopping experience is safe, simple and secure, SHOPJIJI.COM uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.

You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with ‘https:’ instead of the normal ‘http:’. This means that you are in secure mode.

SHOPJIJI.COM is registered with Cybertrust as an authentic site. This ensures that your information is kept private while in transit between your web browser and our web server.

Do you wrap the products before shipping?

Yes. All products are wrapped carefully to ensure the item gets to you as it left the designer’s hands. Additional wrapping may be requested in event of weather concerns. Wrapping for presents may attract an additional fee

 


 

Does JIJI ship overseas?

Yes. Shipping Cost will be clearly indicated at Checkout after you input your delivery address. Items may carry fluctuating shipping costs if they originate from different countries. These will be clearly mentioned.

 


 

Order Tracking

Once your order has left us, you will receive an email containing an air waybill number to track its progress online. If you are a registered customer, you can also follow your delivery by signing into your account and selecting My Account, followed by Order Status.

Enter your mobile number at checkout to receive an SMS notification after your order has been dispatched, follow the link provided and choose from a range of options including:

    • Rescheduling your delivery for a nominated day
    • Placing your shipment on hold if you are away from home

 


 

Important Information

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum

Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched

We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers

 


Key Service Update

Brazil

Purchases shipped to Brazil require a tax ID number (Cadastro de Pessoa Fisica – CPF). To avoid any possible delays, make sure you have this information available when DHL contacts you.

Please note, orders over 2999 USD require formal customs clearance. We recommend that you hire a broker to ensure you comply as your purchase could be confiscated if you fail to do this.

Mexico

If your order contains footwear, you must hire a licensed broker to clear customs.

GCC Countries

A copy of the following documents must be provided to EMS or your local post office when shipments arrive at the destinations below:

Saudi Arabia – your Saudi National ID or valid resident permit (Iqama)
Bahrain – your Civil Population Registration (CPR or ID Card)
Qatar – your Qatar Identification Number (QID)

Restrictions on jewelry

We are currently unable to dispatch orders containing jewelry to Russia or China. In order to receive your jewelry purchases, we suggest that you arrange for your shipment to be delivered to an alternative destination.

Turkey

For orders over 75 EUR, EMS or your local post office will need you to provide one of the following pieces of information:

    • TR ID number (if you are a Turkish citizen)
    • VAT number (for deliveries to a company address)
    • Passport number (non-residents)

 


Taxes and Duties

To ensure that the most accurate pricing, taxes, and delivery costs are displayed, we recommend that you click on the link at the top of our website and select your country from the list of shipping destinations.

Taxes

Taxes and duties are calculated according to your shipping destination and itemized on the Order Summary page. East African VAT will be applied to orders dispatched within the East African Community, where applicable, excluding the country of origin. Local VAT will be applied to all Kenyan destinations, where applicable. Please note taxes and duties are not applicable for Australian orders under 1000 AUD.

Most countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.

The following countries are shipped to on a DDP (Delivery Duty Paid) basis:

  • Australia
  • Austria
  • Bahrain
  • Belgium
  • Brunei
  • Bulgaria
  • Canada
  • Chile
  • China
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Egypt
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • India
  • Ireland
  • Italy
  • Japan
  • Jordan
  • Kuwait
  • Latvia
  • Lithuania
  • Luxembourg
  • Malaysia
  • Malta
  • Monaco
  • Netherlands
  • New Zealand
  • Norway
  • Oman
  • Philippines
  • Poland
  • Portugal
  • Puerto Rico
  • Qatar
  • Romania
  • Saudi Arabia
  • Singapore
  • Slovakia
  • Slovenia
  • South Africa
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Taiwan ROC
  • Thailand
  • United Arab Emirates
  • United Kingdom
  • United Kingdom – Jersey
  • United States
  • Venezuela

If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties, as well as UK VAT. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we will always seek your confirmation by email prior to dispatching a DDU order. Please look out for this email to ensure timely dispatch of your order.

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As we are unable to advise the amount this may be, we will always seek your confirmation by email prior to dispatching a DDU order. Please look out for this email to ensure timely dispatch of your order.

Can I make a local pickup?

Currently no. We offer to deliver anywhere within the Capital City and its environs.

 


 

Does JIJI deliver to other towns or cities?

Yes. We have partnered with the Post Office to deliver the item as close to you as possible. Clearly, indicate the closest post office to where the item is to be delivered. You will not need to pay anything else when picking up the item.

 


 

 

What’s your policy on Returns & Exchanges?

Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 7 days from the date you received your order to exchange or return. We will collect from your home, work or an alternative address for free.

Shipping is complimentary on all exchanges, although customers outside Kenya are responsible for shipping, taxes, and duties.

Please make sure your items are returned new, unused and with all SHOPJIJI.COM and designer garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.

 


 

Our Policy

All items must be returned new, unused and with all SHOPJIJI.COM and designer garment tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer.

Repeated Returns

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your SHOPJIJI.COM account.

Late Returns

Your purchase should be sent back to us within 7 days of receiving your order. Returns outside of this period may be accepted at the discretion of SHOPJIJI.

Clothing

Please take care trying on items as all products must be returned in a new and unused condition with all SHOPJIJI.COM and designer garment tags still attached.

Bags

Please handle light-colored bags carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored bags.

Shoes

When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the dust bag and box, as these are considered part of the product. Please place the shoe box inside another box in order to prevent damage during shipping.

Beauty

Skincare, cosmetics and haircare must be returned unused, unopened, and in their original packaging otherwise we will not accept them. Please note that fragrance, nail polish and aerosols are final sale and cannot be returned due to transport restrictions.

Lingerie & Swimwear

Briefs, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.

Limited-Edition Products and Books

As these items are highly collectible, please only remove the protective cover and packaging once you are certain that you wish to keep them.

Technology

Technology products should be returned in the original packaging.

JIJI Magazine

Please note that issues of JIJI purchased from SHOPJIJI.COM are non-returnable.

Gifts

To arrange a gift return, please email admin@shopjiji.com and we will assist you further.

Faulty goods

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If your item is faulty when you receive it, you can return it for a refund. Simply request a return through your SHOPJIJI account and send the faulty goods back to us within 7 days of receiving your order.

Colors

We have made every effort to display the colors of our products that appear on SHOPJIJI.COM as accurately as possible. However, as computer monitors, tablets, and mobile devices vary, we cannot guarantee that your monitor’s display of a color will be completely accurate.